Due to the handwritten quality of all our work, we do not offer refunds on any custom, hand written orders. With hand lettering, it is common for there to be variances in the spacing, size and style of letters. Additionally, refunds will not be offered for minor errors in the context of the wording or spacing.
Calligraphy is an art and no two handwritten pieces can be identical. All sales are final.
Due to the proprietary nature of our calligraphy kits, all sales are final & non-refundable. No exceptions. We do not offer refunds on any orders.
If a shop item arrives incorrect or damaged, please do contact us within 48 hours of receipt so that we can correct the situation. If we mistakenly send you the wrong item, we do apologize! Please let us know & we will send you a return label. Once tracking begins on the returned item, we can ship the correct item. Or if you prefer, you can repurchase the correct item, and we will refund the initial order once the incorrect item is received back at our office. Thank you for your understanding!
For exchanges on products such as inks, pen holders, nibs, the customer is responsible for return shipping with tracking in addition to the shipping for us to get the new product shipped at our flat rate fee.